I did not receive the broker's confirmation email.
Look for the broker's email in all your folders: spam, Promotions, Updates. To check the address, request “Forgot password” on its sign-in page: if that message arrives, your account exists. Hotmail, Outlook and some internet providers filter hard: wait 30 minutes, otherwise use a Gmail address. Do not open a second account with the same address.
I closed the window without copying the Secret.
No problem: “Regenerate”, in the “API Keys” panel, creates a new pair of keys. The old pair stops working; add the new one to your client area.
How do I know whether my key is paper or live?
A paper account Key starts with PK, a live account Key with AK. Your MFT client area recognises it automatically and warns you if something is wrong.
My keys were refused.
Your client area and your email give the reason. The most frequent: key copied only in part, paper key added as a live key (or the reverse), keys regenerated at the broker since, live account not yet approved. Create a new pair and add it.
Can I use my existing brokerage account?
Yes, if it holds no securities: the bot only starts on an all-cash account, so that every line in the account is its own. For the trial, the simplest is a new paper account (“Open New Paper Account”).
Is my country accepted?
The paper account is open to everyone. For the live account, the broker decides country by country and no longer publishes a list: the application gives you the answer. Our first live accounts, in France and Andorra, were approved the same day.
Do my keys give access to my money?
No. They are used to read the account and place orders, never to withdraw or transfer money. Your money stays in your brokerage account, in your name: only you can withdraw it.